Our Policies

Privacy Policy

Effective Date: 1 January 2026| Last Updated: 1 January 2026

UXPACIFIC Shop (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access or use our Website.

1. Information We Collect

1.1 Personal Information

Full name
Email address
Phone number
Billing and shipping address
Payment-related details (processed securely via third-party gateways)

Note: We do not store credit/debit card numbers or sensitive payment data.

1.2 Automatically Collected Information

IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and tracking technologies

1.3 Digital Product Access Data

Download history
Access timestamps
Order identifiers (fraud prevention)

2. How We Use Your Information

Process and fulfill orders
Deliver digital and physical products
Provide customer support
Improve website performance
Detect fraud and unauthorized access
Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Consent
Contractual necessity
Legal obligation
Legitimate business interests

4. Cookies & Tracking

We use cookies to enable essential functionality, analyze traffic, and improve user experience. You may control cookies through your browser settings.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and restricted access controls. However, no online system is completely secure.

6. Your Rights

Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent
Request data portability

7. Contact Information

For privacy-related requests, contact us at:
hello@uxpacific.com

Terms & Conditions

Website: https://shop.uxpacific.com| Effective Date: 1 January 2026| Last Updated: 1 January 2026

Welcome to UXPACIFIC Shop. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting, browsing, or purchasing from our Website, you agree to be legally bound by these Terms.

If you do not agree to any part of these Terms, please discontinue use of the Website.

1. About UXPACIFIC Shop

UXPACIFIC Shop is a global marketplace offering both digital and physical products, including but not limited to:

Digital products: UI templates, mockups, digital workbooks, downloadable design resources
Physical products: T-shirts, stickers, badges, printed booklets, and merchandise

These Terms apply to all users worldwide.

2. Eligibility

You are at least 18 years of age, or
You have legal parental or guardian consent, and
You are legally capable of entering into a binding agreement under applicable laws

3. User Accounts & Responsibilities

You agree to provide accurate, current, and complete information
You are responsible for all activities conducted under your account or order credentials
You must immediately notify us of any unauthorized use

UXPACIFIC Shop reserves the right to suspend or terminate access if misuse, fraud, or violation of these Terms is detected.

4. Product Information & Availability

Product descriptions, images, and pricing are provided for informational purposes
Digital previews are indicative only
Physical product colors and finishes may vary due to display or manufacturing differences

We reserve the right to modify or discontinue any product without prior notice.

5. Digital Products – License & Usage

5.1 License Grant

All digital products are licensed, not sold.

Unless explicitly stated otherwise, you are granted a:

Non-exclusive
Non-transferable
Non-sublicensable

license for personal or internal business use only.

5.2 Usage Restrictions

You may not:

Resell, share, distribute, or sublicense digital products
Upload products to public or private repositories
Use products to create competing offerings
Claim ownership, authorship, or exclusive rights

Violation may result in license termination and legal action.

6. Physical Products

Physical products are intended for lawful, personal use
Care and usage instructions must be followed
We are not responsible for damage caused by misuse, improper handling, or negligence

7. Pricing & Payments

All prices are displayed in the applicable currency
Prices may change at any time without notice
Payments are processed securely through third-party payment gateways

UXPACIFIC Shop does not store sensitive payment information.

8. Shipping & Delivery

Delivery timelines are estimates only
International orders may be subject to customs duties, taxes, or import charges
Delays caused by logistics partners, customs, or force-majeure events are beyond our control

Refer to our Shipping Policy for full details.

9. Refunds, Returns & Cancellations

Refunds, returns, and replacements are governed strictly by our Refund & Returns Policy.

Digital products: Non-refundable
Physical products: Replacement only for verified damage, defect, or incorrect delivery

10. Intellectual Property

All content, designs, templates, graphics, logos, and materials available on the Website are the exclusive intellectual property of UXPACIFIC and are protected under applicable copyright and trademark laws.

Unauthorized use is strictly prohibited.

11. Prohibited Activities

Engage in unlawful or fraudulent activities
Attempt to compromise website security
Circumvent digital protection mechanisms
Misrepresent association with UXPACIFIC

12. Disclaimer of Warranties

All products and services are provided “as is” and “as available.”

We disclaim all warranties, express or implied, including fitness for a particular purpose and uninterrupted availability.

13. Limitation of Liability

UXPACIFIC Shop shall not be liable for indirect, incidental, or consequential damages
Total liability shall not exceed the amount paid by the customer for the relevant product

14. Indemnification

You agree to indemnify and hold harmless UXPACIFIC Shop from any claims, losses, or damages arising from:

Your violation of these Terms
Misuse of products or services
Infringement of third-party rights

15. Termination

We reserve the right to suspend or terminate access, without prior notice, for any breach of these Terms or applicable laws.

16. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located in India.

17. Updates to These Terms

We may update these Terms at any time. Revisions will be posted on this page with an updated effective date.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

18. Contact Information

For any questions regarding these Terms & Conditions:
hello@uxpacific.com
Serving customers worldwide

Refund & Returns Policy

Website: https://shop.uxpacific.com| Effective Date: 1 January 2026| Last Updated: 1 January 2026

This Refund & Returns Policy (“Policy”) governs all purchases made on UXPACIFIC Shop. This policy applies globally and is designed to protect both customers and UXPACIFIC Shop while maintaining transparency, fairness, and compliance with international e-commerce standards.

By completing a purchase on our Website, you acknowledge that you have read, understood, and agreed to this Policy.

1. Purpose of This Policy

Clearly define refund, return, and replacement eligibility
Prevent misuse, fraud, and unauthorized duplication of digital products
Set fair expectations for physical merchandise
Comply with global consumer protection and payment gateway requirements

2. Classification of Products

2.1 Digital Products

UI templates
Design mockups
Digital workbooks
Downloadable files
Licensed digital assets

2.2 Physical Products

Apparel (T-shirts, wearable merchandise)
Stickers and badges
Printed booklets and workbooks

Different refund and return rules apply to each category.

3. General Refund Policy Principles

Refunds are not guaranteed and are governed strictly by this Policy
Digital products are treated differently from physical products
All decisions made by UXPACIFIC Shop under this Policy are final

Abuse of this Policy may result in account restriction or permanent refusal of service.

4. Digital Products – Strict No Refund & No Return Policy

4.1 Non-Refundable Nature

All digital products are non-refundable, non-returnable, and non-exchangeable once the purchase is completed.

Download status
Access duration
File usage
Customer satisfaction or preference

4.2 Legal & Practical Basis

Digital products:

Are delivered instantly
Cannot be physically returned
Can be duplicated once accessed

To protect intellectual property and prevent misuse, refunds cannot be offered.

4.3 Compatibility & Due Diligence

Customers are responsible for verifying:

Software compatibility
File formats
Intended use cases
Technical requirements

4.4 Exceptions (Extremely Limited)

Refunds for digital products may be considered only if the file is technically corrupted and the issue cannot be resolved through support. Such cases are reviewed individually and do not establish precedent.

5. Physical Products – Replacement-Only Policy

5.1 No Refunds for Physical Products

Physical products are not eligible for refunds once delivered.

5.2 Replacement Eligibility Criteria

Product is received damaged
Product is defective due to manufacturing fault
Incorrect product is delivered

5.3 Reporting Window

Replacement requests must be submitted within 7 calendar days of confirmed delivery.

5.4 Evidence & Verification

Clear photos or videos showing the issue
Images of original packaging
Order ID and shipping details

6. Cases Where Replacement Is Not Applicable

Change of mind
Size or color preference issues
Minor variations in color or finish
Normal wear and tear
Damage caused after delivery
Improper washing, handling, or storage
Courier delays without product damage

7. Replacement Fulfilment Process

Replacement will be dispatched without additional product cost
Shipping timelines depend on availability and location
Replacement does not reset policy timelines
No cash refund, store credit, or partial refund will be issued

8. Order Cancellation Policy

8.1 Digital Products

Orders cannot be cancelled once placed.

8.2 Physical Products

Orders may be cancelled only before shipment. Once shipped, cancellation is not possible.

9. International Orders & Customs

Customs duties, taxes, and import fees may apply
Customers are responsible for all such charges
Refusal to pay customs charges does not qualify for refund

10. Chargebacks & Payment Disputes

Customers must contact UXPACIFIC Shop before initiating any chargeback.

Immediate account suspension
Cancellation of future orders
Reporting to payment processors

11. Fraud, Misuse & Abuse Prevention

False claims
Repeated refund requests
Digital product misuse
Chargeback abuse

We reserve the right to deny service permanently in such cases.

12. Policy Amendments

UXPACIFIC Shop reserves the right to amend or update this Policy at any time. The version applicable at the time of purchase shall govern the transaction.

13. Contact & Support

For refund, return, or replacement inquiries:
hello@uxpacific.com
Serving customers worldwide

Shipping Policy

Website: https://shop.uxpacific.com| Effective Date: 1 January 2026| Last Updated: 1 January 2026

This Shipping Policy outlines how orders placed on UXPACIFIC Shop are processed, shipped, delivered, and handled globally. This policy applies to all customers worldwide and should be read in conjunction with our Refund & Returns Policy and Terms & Conditions.

By placing an order on our Website, you agree to the terms stated below.

1. Scope of This Policy

All physical products sold on UXPACIFIC Shop
Domestic and international shipments
Standard and expedited shipping options (where available)

Note: Digital products are delivered electronically and are not subject to shipping.

2. Digital Products – No Shipping Required

Delivered via download link, email, or user dashboard
Delivery is typically instant or within a short processing window
No physical shipping, tracking, or courier services apply

Digital delivery issues should be reported to hello@uxpacific.com.

3. Order Processing Time (Physical Products)

3.1 Processing Timeline

Orders are typically processed within 2–5 business days after payment confirmation.

Processing includes order verification, quality checks, packaging, and dispatch preparation.

3.2 Business Days

Saturdays and Sundays
Public holidays
Unforeseen operational delays

4. Shipping Destinations

UXPACIFIC Shop ships to:

India (Domestic Shipping)
International destinations (Worldwide Shipping)

Availability may vary based on product type, destination country, or local regulations.

5. Shipping Methods & Carriers

Orders are shipped via trusted third-party courier partners
Carrier selection depends on destination and package size
Delivery by a specific courier is not guaranteed unless stated

6. Estimated Delivery Timelines

6.1 Domestic (India)

Estimated delivery: 5–10 business days

6.2 International

Estimated delivery: 10–25 business days, depending on destination and customs clearance.

Delays may occur due to:

Customs clearance
Weather conditions
Public holidays
Force majeure events

7. Shipping Charges

Shipping charges (if applicable) are calculated at checkout
Charges depend on destination, weight, and shipping method
Charges may change without prior notice

8. Customs, Duties & Taxes (International Orders)

Customs duties, VAT, or import fees may apply
Such charges are not included in product or shipping price
Customers are solely responsible for these charges

Failure to pay customs duties does not qualify for refund or replacement.

9. Tracking Information

Tracking details are shared once the order is dispatched
Tracking availability depends on courier and destination
Customers are responsible for monitoring shipment progress

10. Delivery Attempts & Address Accuracy

10.1 Accurate Address Requirement

Customers must ensure complete and accurate shipping details.

10.2 Failed Delivery Attempts

If delivery fails due to incorrect address, unavailability, or refusal, the order may be returned or disposed of and is not eligible for refund.

11. Lost, Delayed, or Damaged Shipments

11.1 Delayed Shipments

Delays beyond our control do not qualify for refunds.

11.2 Lost Shipments

If confirmed lost, we will assist with investigation and may offer a replacement at our discretion.

11.3 Damaged Shipments

Damage must be reported within 7 days of delivery with photo/video proof.

12. Partial Shipments

Orders with multiple items may be shipped separately. Tracking details will be shared for each shipment where applicable.

13. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, pandemics, or government actions.

14. Policy Updates

We reserve the right to update this Shipping Policy at any time. The version applicable at the time of purchase will govern the shipment.

15. Contact Information

For shipping-related inquiries:
hello@uxpacific.com
Serving customers worldwide

Digital License Policy

Website: https://shop.uxpacific.com| Effective Date: 1 January 2026| Last Updated: 1 January 2026

This Digital License Policy (“License Policy”) governs the use of all digital products sold or distributed by UXPACIFIC Shop. This policy applies globally and forms an integral part of our Terms & Conditions.

By purchasing, downloading, or accessing any digital product from UXPACIFIC Shop, you agree to be bound by this License Policy.

1. Scope of Digital Products

This License Policy applies to all digital products, including:

UI / UX templates
Design mockups
Digital workbooks
Downloadable files
Design resources and assets

All digital products are protected by copyright and intellectual property laws.

2. License Grant (Not a Sale)

All digital products are licensed, not sold. Upon successful purchase, UXPACIFIC Shop grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the digital product strictly in accordance with this policy.

Ownership of the digital product remains with UXPACIFIC Shop.

3. Permitted Use

Unless otherwise stated on the product page, you may:

Use the digital product for personal use
Use the digital product for internal business or client projects
Modify the product for your own use
Use the product in commercial projects where the end result is not resold as a competing product

4. Prohibited Use (Very Important)

You may not, under any circumstances:

Resell, redistribute, or share the digital product
Upload the product to marketplaces, repositories, or file-sharing platforms
Include the product in free or paid downloads
Sub-license, assign, or transfer the product to third parties
Claim authorship or ownership
Use the product to create competing templates, tools, or products
Use the product in a way that harms or misrepresents the UXPACIFIC brand

Violation of these terms constitutes a material breach of this License Policy.

5. Single User vs Team Use

Unless explicitly stated otherwise, each license is valid for one user or one organization. Multiple users or teams require separate licenses.

Sharing files within an organization beyond the licensed scope is not permitted.

6. No Redistribution of Source Files

Even if modified, you may not:

Distribute source files
Share editable versions
Provide raw files to clients or third parties

End deliverables may be shared only if they do not expose the original licensed files.

7. Attribution

Attribution is not mandatory unless explicitly required
Removing or altering copyright notices embedded in files is prohibited

8. License Validation & Monitoring

Monitor download activity
Validate license usage
Investigate suspected misuse

Technical measures may be used to prevent unauthorized distribution or access.

9. Termination of License

This license will automatically terminate if you:

Violate any part of this License Policy
Engage in unauthorized distribution or misuse

Upon termination, you must immediately cease use of the product and delete all copies. No refunds will be issued.

10. No Warranty

Digital products are provided “as is” and “as available.” UXPACIFIC Shop does not guarantee compatibility, error-free performance, or suitability for a specific purpose.

11. Limitation of Liability

To the maximum extent permitted by law, UXPACIFIC Shop shall not be liable for damages arising from use or inability to use digital products.

Liability, if any, shall be limited to the amount paid for the digital product.

12. Enforcement & Legal Action

Unauthorized use or infringement may result in license termination, legal action, and claims for damages or injunctive relief.

13. Policy Updates

We reserve the right to update this Digital License Policy at any time. The version applicable at the time of purchase shall govern the license.

14. Contact Information

For licensing questions or permissions beyond this policy:
hello@uxpacific.com
Serving customers worldwide

Cancellation Policy

Website: https://uxpacific.com/shop| Effective Date: 1 January 2026| Last Updated: 1 January 2026

At UXPACIFIC Shop, we want every purchase to be straightforward and fair. This Cancellation Policy explains when and how orders can be cancelled, and what happens after a cancellation is requested.

This Policy should be read alongside our Refund & Returns Policy, Terms & Conditions, and Digital License Policy.

1. Digital Products — Cancellation Window

Because digital products are delivered instantly upon payment, cancellations are only possible before the download link or access has been delivered.

If you have not yet received access, contact us immediately at hello@uxpacific.com and we will cancel and refund your order.
Once the download link or Figma file access has been delivered, the order is considered fulfilled and cannot be cancelled.

2. Physical Products — Cancellation Window

Physical product orders can be cancelled within 24 hours of placing the order, provided the order has not yet been dispatched.

To cancel, email hello@uxpacific.com with your order number and reason.
Once an order has been shipped, it cannot be cancelled — please refer to our Refund & Returns Policy for return options.

3. Free Products

Free downloads do not involve a payment transaction, so no cancellation process applies. Simply do not use the download link if you no longer need the resource.

4. How to Request a Cancellation

Contact our support team as soon as possible:

Email: hello@uxpacific.com
Subject line: Order Cancellation — [Your Order Number]
Include: Your full name, email used at checkout, and order number

We aim to respond to all cancellation requests within 1 business day.

5. Refunds on Cancellations

Approved cancellations will be refunded to the original payment method within 5–10 business days, depending on your bank or payment provider.

For Razorpay payments, refunds are typically processed within 5–7 business days.

6. Cancellations by UXPACIFIC Shop

We reserve the right to cancel any order in cases including:

Suspected fraudulent activity
Incorrect pricing due to a system error
Product unavailability
Payment verification failure

In such cases, a full refund will be issued to the original payment method and you will be notified by email.

7. Changes to This Policy

We may update this Cancellation Policy from time to time. The version published on the Website at the time of your purchase will apply to that transaction.

8. Contact Information

For cancellation requests or questions:
hello@uxpacific.com
Serving customers worldwide