Industry Overview
Learning platforms that are hard to use do not just frustrate users, they reduce learning outcomes. Research-led design keeps learners engaged, courses completed, and educators satisfied.
Low course completion rates, diverse learner populations with different accessibility needs, educator adoption resistance, complex LMS feature sets, and meeting WCAG and Section 508 accessibility standards.
Students need clear progress tracking, distraction-free content consumption, and easy navigation between modules. Educators need efficient course creation, grading tools, and learner analytics they can act on.
Research shows that 80%+ of MOOC learners never complete their courses. The leading reason is not content quality, it is poor UX. Friction in navigation, progress tracking, and assessment design drives drop-off.
Our Services
Every service is tailored to the specific user needs, compliance requirements, and business goals of Education products.
Moderated sessions with students and educators, learning journey mapping, completion funnel analysis, and accessibility audits tailored to your learner demographics and platform goals.
Information architecture, navigation design, and full UI for learning management systems, course browsers, lesson players, assignment flows, progress dashboards, and gradebooks.
Full WCAG 2.1 AA compliance for every interaction, screen reader compatibility, keyboard navigation, captioning flows, and colour contrast that works for every learner.
Mobile-first learning experiences that work on any device, offline-capable lesson flows, notification design, and responsive layouts for learning on the go.
Scalable component libraries with accessible, learner-tested UI patterns, keeping your platform consistent as you expand course libraries, user types, and feature sets.
Moderated and unmoderated testing with real students and educators, identifying friction in course navigation, assessment flows, and educator tools before they affect completion rates.
Why UX Pacific
Research rigour, industry context, and senior-led execution on every project, so your design works for real users and real business goals.
Every decision is grounded in real user evidence, interviews, usability tests, behavioural data, not assumptions or visual preference.
We understand the compliance requirements, user expectations, and competitive landscape specific to Education, not just design principles.
WCAG 2.1 AA compliance and inclusive design are built into every project from the start, not audited in at the end.
Token-based component libraries that keep your product consistent at scale and help your engineering team move faster with confidence.
We tie every design decision to conversion, retention, and engagement goals, so every deliverable moves a metric, not just a pixel.
Every engagement is led by a senior UX strategist from discovery to delivery. No work passed to juniors or offshore teams.
How We Work
A structured, transparent six-stage process, from first brief to developer handoff, that eliminates guesswork and delivers measurable results.
Align with stakeholders to surface business goals, user needs, and constraints before assuming any solution.
Stakeholder WorkshopsUser interviews, usability sessions, surveys, and competitive audits to gather evidence, not opinions.
User Interviews · Usability TestsRaw data becomes structured insight, pain points ranked by impact, opportunities identified, findings documented.
Insight Reports · Journey MapsWireframes and high-fidelity UI screens built directly from research, accessible, responsive, and brand-aligned.
Wireframes · UI Screens · PrototypesModerated usability testing on real prototypes identifies friction before development begins, saving costly rework.
Prototype Testing · IterationOrganised Figma files, design tokens, annotated specs, and export-ready assets, everything your team needs.
Dev Handoff · Design TokensGet Started
Share your product and we will give you an honest review, what is working, what is losing users, and exactly what to fix first.
Designing Experiences, Not Just Interfaces
